Privacy Policy

Effective date: June 16, 2021

Ta3alom (“us”, “we”, or “our”) operates the website and the Ta3alom App mobile application (hereinafter referred to as the “Service”).

Ta3alom is committed to protecting the privacy and security of our users and be transparent about how we process information about you. This Privacy Policy describes how we process your Personal Data and how you can exercise your privacy rights.

Ta3alom´s services allow our users to create and upload content. Ta3alom act as a data processor for Personal Data in user content, and for Personal Data that we may otherwise collect and process on behalf of our Users on the platform. Such processing is not covered by this Privacy Policy.

Please note that, to the extent we provide you with notice of different or additional privacy policies, those policies will govern such interactions. For details about Ta3alom´s processing of information about students when they engage with Ta3alom in the classroom through the School Services, please read our Student Privacy Policy.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

About Us

Ta3alom is a global educational technology and software-as-a-service group providing a learning platform for the global educational technology market. We focus on developing a comprehensive offering of engaging learning tools for enterprises, the educational sector as well as for personal users. The Ta3alom platform enables everyone who uses it to unlock their full potential through learning. More information about our services and how you can use them can be found in ourwebpage.


The following definitions applies to this Privacy Policy:

“Service” Service means any software, that are available on our platform website and the Ta3alom App mobile application operated by Ta3alom

“App” means Ta3alom´s software/mobile applications.

“Personal Data” Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

“Affiliate”means an entity that directly or indirectly Controls, is Controlled by or is under common Control with an entity.

“Usage Data” Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

“Cookies” Cookies are small files stored on your device (computer or mobile device).

“Data Controller” Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we may be a Data Controller of your Personal Data.

“Data Processors (or Service Providers)” Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.

“Data Subject (or User)” Data Subject is any living individual who is using our Service and is the subject of Personal Data.

“Privacy Policy” means this Ta3alom privacy policy.

“School Services” means the products and service that are offered to schools.

“Service Usage Data” means information we gather automatically through your use of the Services and as further detailed in the “Personal Data we process” section below.

“Third Country” means any non-Egypt country

“User”, “you” and “your” means any person or entity that uses our Service(s).

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Information you provide to us: You may provide certain certain personally identifiable information that can be used to contact or identify you (“Personal Data”)to us when you sign up for a Ta3alom account and use the Services, consult with our customer service team, send us an email, integrate the Services with another website or service (for example, when you choose to connect your Google account with Ta3alom), or communicate with us in any other way. This information may include:

  • Contact details such as your name, e-mail address, mailing address, telephone number and job title of the contact person of Users (for example businesses or educational institutions);
  • Account log-in credentials such as your email address or username and password when you sign up for an account with us;
  • Account holder information such as your location, interests, picture, organization, title/position, age, what Ta3alom groups you are part of and who you interact with by using the Services.
  • Troubleshooting and support data, which is data you provide, or we otherwise collect in connection with support queries we receive from you. This may include contact or authentication data, the content of your chats and other communications with us, and the product or service you are using related to your help inquiry; and

Information we collect automatically: In some (but not all) countries, including countries within the EEA, this information is considered Personal Data under applicable data protection laws. Service Usage Data may include:

  • Browser or device information which is collected through your device, such as Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version and version of the Services (such as the App) you are using.
  • Usage data which is collected whenever you interact with our Service. This may include the dates and times you access the Services and your browsing activities (such as what portions of the Service you used). We also collect information regarding the performance of the Services, including metrics related to the deliverability of emails and other communications you send through the Service. If you are using our App, we may collect information about how often you use the App and other performance data. This information allows us to improve the content and operation of the Service and facilitate research and analysis of the Service.
  • Log data whereby our web servers keep log files that record data each time a device accesses those servers and the nature of each access, including originating IP-addresses and your activity in the Services (such as the date/time stamps associated with your usage, participation in Ta3alom games, results, pages and files viewed, searches and other actions you take (for example, which features you used)). We may also access metadata and other information associated with files that you upload into our Service.
  • Cookies We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
    Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
    Examples of Cookies we use:
    Session Cookies We use Session Cookies to operate our Service.
    Preference Cookies We use Preference Cookies to remember your preferences and various settings.
    Security Cookies We use Security Cookies for security purposes.

Use of Personal Data

We may use your Personal Data which we collect for the purposes and on the legal bases identified below:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

We do not sell Personal Data, and we do not send third party marketing to our users.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Ta3alom legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Ta3alom may process your Personal Data because:
  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Ta3alom aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

Depending on the country in which you reside, you may have one or all of the following data protection rights:

  • Access. You have the right to know which of your Personal Data we process.
  • Rectification. You may ask us to rectify any error in your personal data.
  • Erasure (the right to be forgotten). You may ask us to erase your Personal Data, which request we will respect and comply with.
  • Restriction. You may ask us to restrict the processing of your Personal Data.
  • Object. You may object to the processing of your Personal Data.
  • Data portability. You may ask us to provide you or others with your Personal Data in a structured, commonly used and machine-readable format.
  • Complain to data protection authority. You may lodge a complaint with your applicable data protection authority regarding our collection and use of your Personal Data.
  • Right to withdraw your consent. If Personal Data is collected or processed on the basis of consent, or if you have, for example, consented to receiving marketing emails from Ta3alom, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.

Please note that the above rights may be subject to exceptions and limitations. We cannot, for example, provide personal data if it would violate our duty of confidentiality or if we have a legal obligation to retain such data.

Exercise your rights.

You may correct and/or delete Personal Data linked to your account yourself, in the user settings on your account page. If you wish to exercise any of the other privacy rights that applies to you, you can do this by reaching out to us on

If we receive an email from you, we may ask you to verify your identity to comply with applicable law, and in order to help us respond efficiently to your request.

Retention of Data

Ta3alom will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Ta3alom will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for Our retention periods will vary depending on the type of data involved, but, generally, we’ll refer to these criteria in order to determine retention period:

  • Whether we have a legal or contractual need to retain the data;
  • Whether the data is necessary to provide our Service;
  • Whether our Users have the ability to access and delete the data within their Ta3alom accounts; and
  • Whether our Users would reasonably expect that we would retain the data until they remove it or until their Ta3alom accounts are closed or terminated.

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Egypt and choose to provide information to us, please note that we transfer the data, including Personal Data, to Egypt and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Ta3alom will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

If you want to know more about Ta3alom´s international transfers and the measures we take to keep your Personal Data safe, please reach out to us on

Disclosure of Data

Disclosure for Law Enforcement

We do not share your Personal Data with third parties outside of Ta3alom except in the following limited circumstances:

  1. Service providers. Sometimes, we share your information with our third-party service providers working on our behalf for the purposes described in this Privacy Policy. For example, companies we’ve hired to help us provide and support our Service or assist in protecting and securing our systems and services and other business-related functions. Other examples include analyzing data, hosting data, engaging technical support for our Service, processing payments, and delivering content.
  2. Public institution(s). Any competent law enforcement body, regulatory body, government agency, court or other third party where we believe disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (c) to protect your vital interests or those of any other person.
  3. Any other person with your consent.

Legal Requirements

Ta3alom may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  • To protect and defend the rights or property of Ta3alom
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Our Security

We take appropriate and reasonable technical and organizational measures designed to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Data. If you have any questions about the security of your Personal Data, you may contact us at

Ta3alom accounts require a username and password to log in. Users must keep their username and password secure, and never disclose it to a third party. Because the information in a User’s Ta3alom account is private, account passwords are hashed, which means we cannot see a User’s password. We cannot resend forgotten passwords either. We will only provide Users with instructions on how to reset them.

Do not Track

Certain US state laws require us to indicate whether we honor “Do Not Track” settings in your browser. Ta3alom adheres to the standards set out in this Privacy Policy and does not monitor or follow any Do Not Track browser requests.

Third-Party Integrations

We may use the Personal Data we collect or receive through the Service, as a processor and as otherwise stated in this Privacy Policy, to enable your use of the integrations and plugins you choose to connect to your Ta3alom account. For instance, if you choose to connect a Google integration to your Ta3alom account, we’ll ask you to grant us permission to view and/or download, as applicable, your Google Sheets, Google Contacts, Google Analytics and Google Drive. This allows us to configure your Google integration(s) in accordance with your preferences.

The Services and Websites include social media features, such as social media plug-ins with Twitter, LinkedIn, Instagram, TikTok and Facebook. These features may collect information about your IP-address and which page you are visiting on our Websites, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms, including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Third-Party websites

The Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Data to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Twitter, WhatsApp, Apple, Google, Microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to these or other organizations.

Changes to this Policy

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the top of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Websites. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you.

Questions & Concerns

If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, you may contact us on